Dealer or independent shop: how to choose
Warranty, recalls, records, and questions to ask any shop before you need one.
Look before you need one
Washington's Attorney General says the best time to look for a repair shop is before you need one, when you have time to shop around.
Recalls go to the dealer
NHTSA says to contact your local dealership to fix a recalled part for free. Check for recalls before you book other work.
Warranty first
Washington's Attorney General says to first check whether the parts or service you need are covered by an existing warranty. Read your warranty booklet, and ask the shop how it handles warranty work.
Questions for any shop
Washington's Attorney General suggests getting an estimate, finding out in advance if there is a diagnostic charge, and asking whether the shop provides a written warranty for its own work. Ask any shop the same questions.
Recommendations and records
Washington's Attorney General suggests asking family and friends for recommendations and asking the shop for references. Keep written records of every visit.
What we do not do
We do not rank shops, name chains, or say a dealer or an independent shop is better. Use the same questions for both.
This is general information, not mechanical or legal advice. Your owner's manual and a qualified technician come first.
Sources: NHTSA, Check for Recalls; Washington State Office of the Attorney General, Auto Repair.
FAQ
Next: repair estimates
Estimate, approval, invoice.
